Osborn

Policies

  • Shipping Policy
    All domestic orders are shipped via USPS Priority within 5 business days after the order has been placed. Osborn will ship to multiple addresses, but please note that extra shipping costs will be added. Since we ship internationally at cost, we are unable to offer free or reduced shipping out of the US. International orders ship First-Class USPS within 7 business days.  FOR ANY INTERNATIONAL SHIPMENTS: CUSTOMS FEES, DUTIES, OR LOCAL TAXES ETC ARE THE RESPONSIBILITY OF THE PURCHASER. OSBORN IS NOT RESPONSIBLE FOR ANY FEES ASSOCIATED WITH THE RETURN OF ANY ITEM. OSBORN IS NOT RESPONSIBLE FOR SHIPPING ERRORS MADE ON THE PART OF THE PURCHASER. OSBORN IS NOT RESPONSIBLE FOR SHIPPING CHARGES THAT MAY INCUR IF ADDITIONAL SHIPPING IS NEEDED. A 15% restocking fee will apply to any purchases returned to our warehouse due to customer error. ANY AND ALL MERCHANDISE MARKED FINAL SALE IS FINAL, NO EXCEPTION. Returned custom pairs are subject to a 20% restocking fee. Please note that orders shipped with a FREE SHIPPING coupon, and then returned for refund, will be charged a $6 fee.
     
  • Customer Service
    We try and respond with 3 business days of all inquries, but feel free to call us at 917 680 7706 on Tuesdays or Thursdays between the hours of 9-11am East Coast time if there is something ugent or you'd like to touch base about something in voice. Otherwise, we thank you very much for you patience in us getting back to you - which should never be longer than 3 business days. 
     
  • Coursehorse
    If you purchased through Coursehorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please contact Coursehorse here.
     
  • Returns
    All unworn merchandise can be returned for a full refund only if purchaser contacts us within 14 days of purchase (excludes custom pairs and sale items). Please email us at shoposborn@gmail.com to begin a return. If you are returning an item after 14 days from purchase, store credit will be issed, and the return will be processed as store credit only. After 45 days, no returns are accepted. Osborn is not responsible for shipping costs associated with returns. Osborn is not responsible for unauthorized returns - you may not return an item unless you are issued an "OK" by Osborn. Osborn is not responsible for any merchandise returned without an "OK"
     
  • Exchanges
    Please contact shoposborn@gmail.com within 14 days to process an exchange. Osborn covers the shipping for the new item to be shipped to you, and for the returned item back to us. We supply you with a shipping label to print out. 
     
  • Legal Notice
    By accessing our website shoposborn.com you are agreeing to our terms of use for both using and purchasing goods. You may not reproduce any content from our site for publishing, transmission, distribution, display, modification, sale or exploitation. Any comments or other user submissions become and remain property of Osborn.
    • Trademarks
      All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Osborn. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Osborn or any third party, except as expressly granted herein.
    • Use Of Site
      This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Osborn Design reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Osborn believes that customer conduct violates applicable law or is harmful to the interests of Osborn.
    • Privacy Policy
      Your privacy is very important to us. The personal information that we require for order placement includes only that which is necessary to contact you and fulfill your order. We will NEVER sell, rent or trade your personal information to anyone and we do not store your credit card information after your order has been completed. Any submissions or comments sent to our website are considered confidential and become the property of Osborn. 
    • Sales Tax
      Osborn Design charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. Osborn is based in New York and charges sales tax on all shipments delivered to a New York address.
    • Warranties
      The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Osborn Design makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Osborn Design SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Osborn Design BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Osborn Design. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Osborn Design is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Osborn Design. The inclusion of material on this server does not imply any endorsement by Osborn Design, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Osborn Design tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.
       
    • Miscellaneous
      VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Osborn Design and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of NY shall apply and both parties consent to the jurisdiction of the state courts of New York, NY, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Osborn Design with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Osborn Design with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Osborn Design. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.